MIS Operation Support Officer

SUMMARY OF JOB RESPONSIBILITIES

MIS Operation Support Officer is responsible for supporting, managing, fixing Core Banking & LOS (Mega App) related issues,
and other in-house applications for organizational use. The MIS Operation Support Officer will conduct feature testing prior to deployment, as well as prepare documentation and deliver training sessions for end-users.

1.    JOB TITLE                   : MIS Operation Support Officer                 

2.    DEPARTMENT            : IT Department

3.    CONTRACT TYPE       : UDC

4.    REPORTS TO              : Deputy MIS Manager

5.    POSITION LOCATION: HO

6.    SUBORDINATE STAFF: NO

7.    MAIN DUTIES AND RESPONSIBILITIES:            

·       Provide support related to company systems (including Core Banking System, LOS System, other in-house systems)

·       Fix the general issues on wrong user input data (data correction) based on the support system (tickets)

·       Handle System-related Users Management, Officers and Vendors Management (Create, Update & Disabled)

·       Support basic and common Accounting related issues in System.

·       Test and verify new functionality of Systems and reports (UAT)before Production Deployment.

·       Prepare Systems and Department-related documents.

·       Provide Training to Branches and Head Office.

·       Other tasks assigned by Line Manager.

8.      REQUIREMENTS

·       Bachelor’s degree in information technology or related fields.

·       Familiar with SQL Server, PostgreSQL, HTML, CSS and JavaScript.

·       Computer literacy in Ms Word, Ms Excel, Ms PowerPoint, Internet and Email.

·       Good communication skills in Khmer and English.

·       Minimum 1 year working experience.

·       Well managed on multi tasks.

·       High ethical commitment and trustworthiness.

·       Ability to work under pressure and extended hours when required (occasionally work on Weekend or Holiday)