Regional Manager
--Mega Leasing PLC.,--
Purpose of the Position:
The Regional Manager provides strategic leadership, operational management, and technical support to all staff under his supervision to ensure the effective and efficient implementation of branch operations.
The Regional Manager is responsible for overseeing and guiding branch teams to deliver financial leasing activities and related non-financial services in compliance with the Company’s policies, procedures, and regulatory requirements.
The position also focuses on strengthening staff
performance, enhancing customer service standards, managing risks, and ensuring
that all branches within the assigned region maintain high portfolio quality,
and contribute to the Company’s growth and profitability in a financially
sustainable manner while upholding the Company’s mission, values, and strategic
objectives.
1. Position ៖ Regional Manager
2. Department ៖ Operations
3. Type of Contract ៖ UDC
4. Report to ៖ Head of Operation
5. Location ៖ Head Office- (with frequent travel to assigned branches)
6. Subordinate ៖ 5 Branch Managers
7. The position is accountable for the following:
§ To formulate appropriate plan, aligning with strategic direction
§ To ensure smooth business process with sufficiency of system development
§ To organize the available resources with effectiveness and efficiency
§ To implement strategic plan for companywide to achieve the set target
§ To generate operational report timely
§ To monitor and follow-up the performance of all branches within the assigned region
§ To ensure qualified staff inall branches within the assigned region
§ To build and maintain good relationship with stakeholders
8. Detail job Responsibilities:
8.1. To formulate appropriate plan, aligning with strategic direction
• Formulate and timely revise, as required, long-term viable business plan for Mega Leasing Plc. in cooperation with Head of Departments, Unit Managers, Branch Managers.
• Ensure that annual plan of actions and budget for operations department and all branches in line with the business plan are developed and consolidated.
• Ensure that the need for structure and manpower required for operation is adequately reasonable.
• Develop effective promotion and client retention strategy to stay competitive in the market.
• Develop strategy to mitigate fraud at branch level.
8.2. To ensure smooth business process with sufficiency of system development
• Regularly review the business process for better development.
• Collect feedback from branch staff for inputs on effective system development.
• Foresee business opportunities and work with product development unit to develop related system.
8.3. To organize the available resources with effectiveness and efficiency
• Ensure that plans of actions and budgets for all branches and whole operations are effectively implemented.
• Ensure proper implementation and understanding of MIS in all branch offices.
• Ensure a good filing system in all branch offices
• Conduct regular or spot check monitoring visits to branch offices to ensure that branch resources are properly managed and operating systems including policies and procedures are followed
• Ensure that the branch plan and targets are achieved, variances are properly identified and explained, and thus necessary strategies and actions are established and implemented to meet the targets
8.4. To implement strategic plan for companywide to achieve the set target
• Communicate the strategic plan to all branches
• Regularly review the branch performance against action plan for individual branch
• Conduct operation team meeting to collect feedback, update challenges, and finding possible solutions for all branches
• Provide necessary supports to all branches on a timely basis
8.5. To generate operational report timely
• Report the progress to stakeholders on a timely basis
• Ensure that fraud incidents at branch offices are promptly reported and effectively solved
• Ensure timely reporting from branch offices to concerned Departments/Units at Head Office
• Timely review report from Branch Managers and Chief Credit Officer and submit and provide necessary feedback for next improvement
• Submit timely monthly and weekly report to Head of Operations.
8.6. To monitor and follow-up the performance of all branches within the assigned region
• Work with Branch managers to provide advice and support to Chief Credit Offices as needed
• Ensure that proper market assessments/ researches are conducted for the new expansion areas (demography/geography)
• Ensure that expansion targets are effectively implemented to make sure plan is met
• Ensure that lending process is strictly followed implemented by operation staff to ensure the portfolio quality
• Ensure that all branch offices comply with the law and regulations
8.7. To ensure qualified staff in all branches within the assigned region
• Assist in designing and revising the Job Description, Core Competency, Training Curriculum, and Training Materials and act as one of the key trainers for the operation side
• Establish the operation orientation for new staff
• Identify annual trainings required for the operation staff and ensure the implementation of the trainings
• Ensure that operation staff understand the job description and core competency of their positions
• Attend training related to Mega Leasing Plc and develop skills and competencies to manage operations of Mega Leasing Plc
• Strengthen the capacity of staff under supervision through continuous on-the-job training and other methods
• Provide leadership, management and day-to-day behavior and attitudes, which exemplify, and encourage others to follow the mission, core values, and identity of the company
8.8. To build and maintain good relationship with stakeholders
• Coordinate and cooperate with other cross functional departments and units
• Ensure that operation staff understand the relationship between Mega Leasing Plc and business partners
• Frequently visit branch offices and attend related workshops/seminars/meetings
• Build good relationship with business partners to promote sustainable financial services
• Ensure that the projects under department have been done with desirable outcome
9. Requirements
• Bachelor’s degree in Finance & Banking, Business Administration, Economics, or a related field. Master’s degree is an advantage.
• At least 5 years of experience in banking, microfinance, or leasing, including 3 years in a managerial role overseeing multiple branches or business units.
• Good command of English and Khmer, both written and spoken.
• Good at Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong knowledge of credit operations, portfolio management, risk management,
• Strong understanding of financial leasing products, credit assessment, risk management, and regulatory compliance standards in Cambodia.
• Good understanding of branch operations, internal controls, and customer service practices.
• Strong leadership and people management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Effective communication, coaching, and presentation skills.
• Strong business development and negotiation skills.
• Ability to manage multiple branches and achieve performance targets.
• High integrity, accountability, and professionalism.
• Ability to work under pressure and travel frequently to branches within the assigned region.